Web application — AG Insurance Client portal redesign 2019 UX/UI Designer

A complete redesign of the "My Global Benefits" client zone for AG Insurance, built around clarity, accessibility and a consistent design system.

MGB

( The client zone )

Your benefits, finally crystal clear.

  • Declarations
  • Coverage
  • Hospitalisation
  • Ambulatory care
MGB Client Zone on laptop, tablet and phone
[01]OverviewThe brief

In the MGB zone, AG clients follow their declarations, add new ones and check their coverage. Together with the AG design team, I redesigned the outdated tool from wireframe to HTML-slicing.

Client
AG Insurance
Role
UX/UI Designer
Type
Web application
Year
2019
Team
AG design & UX team
Tools
Sketch · InVision · Photoshop · Illustrator
[02]ChallengeWhat was broken

An outdated tool for something people really care about.

01

Clarity

Declarations for ambulatory care and hospitalisation had to be easy to follow at a glance.

02

Accessibility

A portal for every AG client, so readable, responsive and inclusive by default.

03

Consistency

A consistent design system that keeps every screen and future feature in line.

01

Redesign

Hi-fidelity interactive wireframes became responsive UI designs. Along the way, multiple internal user tests refined the functional specs and the user friendliness of every flow.

[03]ResultWhat shipped

A modern, consistent client zone, refined through internal user testing and handed over with HTML-slicing and full documentation.

( Deliverables )

  1. User needs & requirements analysis
  2. Hi-fidelity interactive wireframes
  3. Responsive UI design
  4. User testing & iterations
  5. Design presentations
  6. HTML-slicing
  7. Design documentation
  8. Development follow-up